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北京市
宾夕法尼亚美食

Fratelli Pizzeria & Cafe

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意餐,披萨
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午餐,晚餐
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1230 N New St, 伯利恒, PA
6 条点评
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First time visit was nice. Went for pizza with colleague and we had a good time and pizza was delicious. I requested pizza without tomato sauce and the chef made it perfect. Went to Fratelli second time with my husband and was a complete disaster! I asked if my pizza could be made without tomato sauce due to allergies and the waiter said yes no problem I remember you from last time. The chef that made our pizzas was different from the first visit. My pizza had no mozzarella cheese, so I ask why is there no cheese. The chef got upset and grabbed the pizza, put cold cheese on it and heated with blowtorch. I tried to eat the pizza but cheese was still cold. Told the staff never mind I don't want another pizza. Waiter apologized and refunded my money. At this time the chef came from outside in my face and told me " I would prefer if you never come back in this restaurant again and you should go back to America". As a native Bulgarian, I was so embarrass at front of my husband, restaurant staff and other customers. On our way out the door I asked the waiter if this was the owner of Fratelly Pizza and he said, no this is the manager on duty. Wow how sad for this business to have a manager who insults customers and turns them away! I will never recommend this Pizzeria to anyone.
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2019-10-16  Tina Nobrega, Gestor de Relações com o Cliente, Tripadvisor会员 (酒店代表)
尊敬的客人:非常感谢您分享您的详细评论。很抱歉,我们的所有服务和设施都没有让您满意。夏季的晚餐时间从19:30开始,从11月和冬季开始更改为19:00。很抱歉,您没有在出发当天要求早餐,因为我们总是组织早早餐,安排在前一天晚上将其放在客房内。至于通往海滨长廊的通道,仅适用于行动不便的客人。尽管我们没有任何安全问题,但出于对客人安全的考虑,这个入口基本上保持关闭。我们希望,尽管如此,您还是与我们度过了轻松的时光,并期待着欢迎您下次访问我们美丽的岛屿。多谢您的偏好。亲切的问候

此回复为业主反馈,并不代表TripAdvisor以及其合作方的意见。
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The place was empty inside. Not one single guest eating. That should have been a sign. Bad customer service. We ordered take out from here. Two large California cheese steaks one was chicken and one was beef. I asked for sauce and mayo on both. We also ordered a large fry and order of breaded mushrooms. Upon picking up the order my husband ran in. When he went to pick it up he was told that the cheese steaks did not include sauce on them. It would be extra charge. He said ok. When he came back out to the car and told me that they charged an additional $4.00 for extra sauce I was shocked. I went in and spoke to the manager asking why the charge when we ordered the cheese steaks with sauce. He said the sauce is extra and he can speak to his customers any way he pleases and charge anything he wants for whatever he wants. If I don't like it I don't have to come back. I like to support my small local businesses but this is one business and owner that does not belong behind a counter in our community
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管理层回复
2019-10-16  Tina Nobrega, Gestor de Relações com o Cliente, Tripadvisor会员 (酒店代表)
尊敬的客人:非常感谢您分享您的详细评论。很抱歉,我们的所有服务和设施都没有让您满意。夏季的晚餐时间从19:30开始,从11月和冬季开始更改为19:00。很抱歉,您没有在出发当天要求早餐,因为我们总是组织早早餐,安排在前一天晚上将其放在客房内。至于通往海滨长廊的通道,仅适用于行动不便的客人。尽管我们没有任何安全问题,但出于对客人安全的考虑,这个入口基本上保持关闭。我们希望,尽管如此,您还是与我们度过了轻松的时光,并期待着欢迎您下次访问我们美丽的岛屿。多谢您的偏好。亲切的问候

此回复为业主反馈,并不代表TripAdvisor以及其合作方的意见。
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There's a good variety of food on the menu. The pizza was fantastic, but one of my sons also loved the calamari marinara. It's a small locally owned pizza joint, but the food was very good!
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管理层回复
2019-10-16  Tina Nobrega, Gestor de Relações com o Cliente, Tripadvisor会员 (酒店代表)
尊敬的客人:非常感谢您分享您的详细评论。很抱歉,我们的所有服务和设施都没有让您满意。夏季的晚餐时间从19:30开始,从11月和冬季开始更改为19:00。很抱歉,您没有在出发当天要求早餐,因为我们总是组织早早餐,安排在前一天晚上将其放在客房内。至于通往海滨长廊的通道,仅适用于行动不便的客人。尽管我们没有任何安全问题,但出于对客人安全的考虑,这个入口基本上保持关闭。我们希望,尽管如此,您还是与我们度过了轻松的时光,并期待着欢迎您下次访问我们美丽的岛屿。多谢您的偏好。亲切的问候

此回复为业主反馈,并不代表TripAdvisor以及其合作方的意见。
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We went there for Valentines Day dinner pick up. The service was great and pizza was so good! We would definitely go again. Recommend!
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管理层回复
2019-10-16  Tina Nobrega, Gestor de Relações com o Cliente, Tripadvisor会员 (酒店代表)
尊敬的客人:非常感谢您分享您的详细评论。很抱歉,我们的所有服务和设施都没有让您满意。夏季的晚餐时间从19:30开始,从11月和冬季开始更改为19:00。很抱歉,您没有在出发当天要求早餐,因为我们总是组织早早餐,安排在前一天晚上将其放在客房内。至于通往海滨长廊的通道,仅适用于行动不便的客人。尽管我们没有任何安全问题,但出于对客人安全的考虑,这个入口基本上保持关闭。我们希望,尽管如此,您还是与我们度过了轻松的时光,并期待着欢迎您下次访问我们美丽的岛屿。多谢您的偏好。亲切的问候

此回复为业主反馈,并不代表TripAdvisor以及其合作方的意见。
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