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129 Evesham Road Headless Cross, 雷迪奇 英格兰
146 条点评
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Delivery order was placed at 18:35 (31st Dec) and a total of £42.25 was taken from my debit card. The following is a copy of the text message I received at 18:37 'Order status #B1098032 has been Accepted. Redditch Spic comment: Estimated time 100 minutes . for delivery' Given it is New Year's Eve I accepted that around 100 minutes was reasonable even though the website and various apps were stating 45 - 60 minutes for delivery. At 20:38 (121 minutes from order placed) I called the restaurant to ask for an update. I was advised they were waiting for a driver but expected it to be approx. 10-15 mins then the driver would be on his way. At 21:00 (143 minutes from order placed) I made a further call. I was advised that the order had left the restaurant but the driver had multiple deliveries. At 21:34 (177 minutes from order placed) I contacted the restaurant again. I advised I was not happy as the food would likely be cold and although it's New Year's Eve, I didn't expect to wait just short of 3 hours for my order. Whilst on the phone the driver arrived with the food. The food was lukewarm and we didn't enjoy it given we had waited so long. I'm prepared to accept delays on New Year's Eve but there was a complete lack of transparency in the delivery times given and the restaurants responses upon contact. If the volume of orders taken cannot be fulfilled in a timely manner this should be communicated to customers upon ordering. I've been trying to contact the Restaurant to complain and was sent to their booking support who have pushed me back to the Restaurant. First time using Redditch Spice after receiving positive comments from friends but it'll sadly be the last time we order or visit.
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2019-10-16  Tina Nobrega, Gestor de Relações com o Cliente, Tripadvisor会员 (酒店代表)
尊敬的客人:非常感谢您分享您的详细评论。很抱歉,我们的所有服务和设施都没有让您满意。夏季的晚餐时间从19:30开始,从11月和冬季开始更改为19:00。很抱歉,您没有在出发当天要求早餐,因为我们总是组织早早餐,安排在前一天晚上将其放在客房内。至于通往海滨长廊的通道,仅适用于行动不便的客人。尽管我们没有任何安全问题,但出于对客人安全的考虑,这个入口基本上保持关闭。我们希望,尽管如此,您还是与我们度过了轻松的时光,并期待着欢迎您下次访问我们美丽的岛屿。多谢您的偏好。亲切的问候

此回复为业主反馈,并不代表TripAdvisor以及其合作方的意见。
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Fabulous range and tasty curries. Have been going once a month to catch up with friends. The waiter is excellent, and friendly staff. Explains the menu and is honest.
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2019-10-16  Tina Nobrega, Gestor de Relações com o Cliente, Tripadvisor会员 (酒店代表)
尊敬的客人:非常感谢您分享您的详细评论。很抱歉,我们的所有服务和设施都没有让您满意。夏季的晚餐时间从19:30开始,从11月和冬季开始更改为19:00。很抱歉,您没有在出发当天要求早餐,因为我们总是组织早早餐,安排在前一天晚上将其放在客房内。至于通往海滨长廊的通道,仅适用于行动不便的客人。尽管我们没有任何安全问题,但出于对客人安全的考虑,这个入口基本上保持关闭。我们希望,尽管如此,您还是与我们度过了轻松的时光,并期待着欢迎您下次访问我们美丽的岛屿。多谢您的偏好。亲切的问候

此回复为业主反馈,并不代表TripAdvisor以及其合作方的意见。
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absolutely 10/10 service, nothing that i’ve seen before !! as a young female who tends to go on solo dinners often, i have found that many restaurants dismiss you and dont put in much effort to ensure you have a good experience. but the opposite could be said for redditch spice. as soon as i walked in a young lad greeted me and found me a table. he was always extremely polite and gave me enough time to go over the menu before asking me if i was ready to order, which was great as usually this tends to be an issue for me. the food was exquisite, with the chicken curry and keema naan being really flavourful. chap was super nice the entire time i was there, and same could be said for the rest of the staff
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管理层回复
2019-10-16  Tina Nobrega, Gestor de Relações com o Cliente, Tripadvisor会员 (酒店代表)
尊敬的客人:非常感谢您分享您的详细评论。很抱歉,我们的所有服务和设施都没有让您满意。夏季的晚餐时间从19:30开始,从11月和冬季开始更改为19:00。很抱歉,您没有在出发当天要求早餐,因为我们总是组织早早餐,安排在前一天晚上将其放在客房内。至于通往海滨长廊的通道,仅适用于行动不便的客人。尽管我们没有任何安全问题,但出于对客人安全的考虑,这个入口基本上保持关闭。我们希望,尽管如此,您还是与我们度过了轻松的时光,并期待着欢迎您下次访问我们美丽的岛屿。多谢您的偏好。亲切的问候

此回复为业主反馈,并不代表TripAdvisor以及其合作方的意见。
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Have been going here for over 20 years and always had great experiences & food. We booked a table for 7 but arrived at 6.35 we explained we were early and if our table wasn’t ready we’d go a few doors up and have a drink no problem. He said no you can have the table by the window for 4 at no Point did he say we need the table back! Young guy I’ve never seen before, brought poppadoms and starter, we asked for a break after the starter to which he said in need the table in 45 minutes. Main course came my rogan gosh was bland and tasted like a base sauce, when my friend mentioned it he never said a word and walked off. Over he came again so I asked for the bill, he brought the bill and totally stressed said I need the table now at which we paid. On the way out I spoke to him at the counter and said had you said our table wasn’t ready we would have come back! No expression what so ever! If I was a burley 6 foot guy would he have pestered us 3 times? I doubt it very much. I won’t return here, putting an inexperience kid front of house just isn’t good! I’ll go over the road to essence which is outstanding even so more pricy I’d rather be treated like a paying customer rather than have an aggressive kid tell me 3 times he needs the table back.
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管理层回复
2019-10-16  Tina Nobrega, Gestor de Relações com o Cliente, Tripadvisor会员 (酒店代表)
尊敬的客人:非常感谢您分享您的详细评论。很抱歉,我们的所有服务和设施都没有让您满意。夏季的晚餐时间从19:30开始,从11月和冬季开始更改为19:00。很抱歉,您没有在出发当天要求早餐,因为我们总是组织早早餐,安排在前一天晚上将其放在客房内。至于通往海滨长廊的通道,仅适用于行动不便的客人。尽管我们没有任何安全问题,但出于对客人安全的考虑,这个入口基本上保持关闭。我们希望,尽管如此,您还是与我们度过了轻松的时光,并期待着欢迎您下次访问我们美丽的岛屿。多谢您的偏好。亲切的问候

此回复为业主反馈,并不代表TripAdvisor以及其合作方的意见。
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Me and my friend ordered over the phone for collection tonight. Only a 15 minute wait which was great food was piping hot still when we got home and plated it up :) Portions are plentiful! 1X half portion chk tikka masala 1X half portion chk curry 1 chips 1 naan 1 rice We shared the sides and had a half curry each and still couldn’t finish it :D Food was great overall and when greeted at the door and given our food all staff were polite and friendly. Fairly priced too in my opinion for what you get it’s a bargain! Will definitely come again :)) Thankyou
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管理层回复
2019-10-16  Tina Nobrega, Gestor de Relações com o Cliente, Tripadvisor会员 (酒店代表)
尊敬的客人:非常感谢您分享您的详细评论。很抱歉,我们的所有服务和设施都没有让您满意。夏季的晚餐时间从19:30开始,从11月和冬季开始更改为19:00。很抱歉,您没有在出发当天要求早餐,因为我们总是组织早早餐,安排在前一天晚上将其放在客房内。至于通往海滨长廊的通道,仅适用于行动不便的客人。尽管我们没有任何安全问题,但出于对客人安全的考虑,这个入口基本上保持关闭。我们希望,尽管如此,您还是与我们度过了轻松的时光,并期待着欢迎您下次访问我们美丽的岛屿。多谢您的偏好。亲切的问候

此回复为业主反馈,并不代表TripAdvisor以及其合作方的意见。
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