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黄金海岸美食
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酒吧餐,美式烹饪
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午餐,晚餐,饮料
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2 Cavill Ave Shop EP10/EP10A, 冲浪者天堂黄金海岸昆士兰 澳大利亚
45 条点评
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We went to Fridays Gold Coast for lunch with our kids, expecting a nice meal, but it was a complete disappointment. The food came out at different times, seemingly as it was cooked, instead of all together. This was frustrating, especially since the restaurant was not even busy. We had to wait a long time for the chicken wings, and when they finally arrived, they were incredibly salty and inedible. We raised our concerns with a waiter, who assured us we would be refunded, but that never happened. Overall, the experience was terrible—poor service, bad food, and empty promises. We will never return!
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2019-10-16  Tina Nobrega, Gestor de Relações com o Cliente, Tripadvisor会员 (酒店代表)
尊敬的客人:非常感谢您分享您的详细评论。很抱歉,我们的所有服务和设施都没有让您满意。夏季的晚餐时间从19:30开始,从11月和冬季开始更改为19:00。很抱歉,您没有在出发当天要求早餐,因为我们总是组织早早餐,安排在前一天晚上将其放在客房内。至于通往海滨长廊的通道,仅适用于行动不便的客人。尽管我们没有任何安全问题,但出于对客人安全的考虑,这个入口基本上保持关闭。我们希望,尽管如此,您还是与我们度过了轻松的时光,并期待着欢迎您下次访问我们美丽的岛屿。多谢您的偏好。亲切的问候

此回复为业主反馈,并不代表TripAdvisor以及其合作方的意见。
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This place is a joke. We ordered drinks to the table which took 25 minutes to arrive (we ordered 1 beer, a chocolate milkshake and one raspberry soft drink). When we expressed that the wait time was terrible, the staff just looked at us and walked away. Not once we were rude or disrespectful toward staff, we only expressed our concern for the wait times. We waited half and hour for the food which came out at different times. The food was tasteless, cold and wet for some reason. Overall it was the biggest waste of time and money. You couldn't pay me step foot in there again.
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管理层回复
2019-10-16  Tina Nobrega, Gestor de Relações com o Cliente, Tripadvisor会员 (酒店代表)
尊敬的客人:非常感谢您分享您的详细评论。很抱歉,我们的所有服务和设施都没有让您满意。夏季的晚餐时间从19:30开始,从11月和冬季开始更改为19:00。很抱歉,您没有在出发当天要求早餐,因为我们总是组织早早餐,安排在前一天晚上将其放在客房内。至于通往海滨长廊的通道,仅适用于行动不便的客人。尽管我们没有任何安全问题,但出于对客人安全的考虑,这个入口基本上保持关闭。我们希望,尽管如此,您还是与我们度过了轻松的时光,并期待着欢迎您下次访问我们美丽的岛屿。多谢您的偏好。亲切的问候

此回复为业主反馈,并不代表TripAdvisor以及其合作方的意见。
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We waited over an hour for our food. We received 2 meals when asked where the other meals were, the waitress disappeared to the kitchen and never returned. 30 minutes later someone came over and asked what we ordered. To realise that 3 meals never went through to the kitchen. We did get the 3 meals free. The tenders we did get were Amazing in flavour and cooked well. However unfortunately to dampen our experience further my son found a long blonde hair in his drink. He returned it which they replaced however we were going to get charged for the drink. After discussing this further with the floor manger they gave it to us for free. when we received the burgers 90 minutes later there was a hair in fries. By this time my children were tired and we just left. Unfortunately after this experience we won’t be returning.
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管理层回复
2019-10-16  Tina Nobrega, Gestor de Relações com o Cliente, Tripadvisor会员 (酒店代表)
尊敬的客人:非常感谢您分享您的详细评论。很抱歉,我们的所有服务和设施都没有让您满意。夏季的晚餐时间从19:30开始,从11月和冬季开始更改为19:00。很抱歉,您没有在出发当天要求早餐,因为我们总是组织早早餐,安排在前一天晚上将其放在客房内。至于通往海滨长廊的通道,仅适用于行动不便的客人。尽管我们没有任何安全问题,但出于对客人安全的考虑,这个入口基本上保持关闭。我们希望,尽管如此,您还是与我们度过了轻松的时光,并期待着欢迎您下次访问我们美丽的岛屿。多谢您的偏好。亲切的问候

此回复为业主反馈,并不代表TripAdvisor以及其合作方的意见。
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Laughably bad. Food took over an hour to arrive. After waiting an hour we gave them a 5 min or we leave ultimatum and miraculously some of the food appeared. We sent back/cancelled the tenders thinking they had dropped some but no four tiny pieces of chicken is what you get for $20. One waiter dumped other people’s food on our table three times. When my food arrived 30 minutes after everyone else’s the waiter spilt food over my lap, phone - no apology. At least it was cold - not intentionally of course. We complained to the manager who begrudgingly discounted the bill but no apology - care factor zero. One highlight, our waitress did her absolute best but being hit by complaints from so many diners must have been tough. She looked on the verge of tears. Do yourself a favour go to one of the other burger joints/tex mex places. AVOID✋🛑🚦 Oh and check Trip Advisor reviews! (TGIF have responded to my Google Review offering to discuss the issues - good that they reacted quickly but let’s see what they say.
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管理层回复
2019-10-16  Tina Nobrega, Gestor de Relações com o Cliente, Tripadvisor会员 (酒店代表)
尊敬的客人:非常感谢您分享您的详细评论。很抱歉,我们的所有服务和设施都没有让您满意。夏季的晚餐时间从19:30开始,从11月和冬季开始更改为19:00。很抱歉,您没有在出发当天要求早餐,因为我们总是组织早早餐,安排在前一天晚上将其放在客房内。至于通往海滨长廊的通道,仅适用于行动不便的客人。尽管我们没有任何安全问题,但出于对客人安全的考虑,这个入口基本上保持关闭。我们希望,尽管如此,您还是与我们度过了轻松的时光,并期待着欢迎您下次访问我们美丽的岛屿。多谢您的偏好。亲切的问候

此回复为业主反馈,并不代表TripAdvisor以及其合作方的意见。
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B&B from Ireland met your waiters Ivanfrom Spain and Giacometti from Peru They are 2 very beautiful people and a huge asset to your Resturant Very professional courteous and ever so helpful A real delight to meet and be waited on by them I wish them the very best in their future endeavours Thanks fromB&B Ireland
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管理层回复
2019-10-16  Tina Nobrega, Gestor de Relações com o Cliente, Tripadvisor会员 (酒店代表)
尊敬的客人:非常感谢您分享您的详细评论。很抱歉,我们的所有服务和设施都没有让您满意。夏季的晚餐时间从19:30开始,从11月和冬季开始更改为19:00。很抱歉,您没有在出发当天要求早餐,因为我们总是组织早早餐,安排在前一天晚上将其放在客房内。至于通往海滨长廊的通道,仅适用于行动不便的客人。尽管我们没有任何安全问题,但出于对客人安全的考虑,这个入口基本上保持关闭。我们希望,尽管如此,您还是与我们度过了轻松的时光,并期待着欢迎您下次访问我们美丽的岛屿。多谢您的偏好。亲切的问候

此回复为业主反馈,并不代表TripAdvisor以及其合作方的意见。
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